Pre-Orders
What exactly is a "pre-order"?
Pre-orders are products & collectibles that are not currently in-stock, but have been announced for availability at a future time. Estimated ship dates & any availability updates can be found in the product's description.
When will I be charged for my pre-order?
In order to reserve your desired collectible, full payment is due at the time of purchase — though you may qualify to make payment installments via Shop Pay or PayPal Credit.
How long will it take my pre-order to arrive?
Once we receive our allocated shipment from the manufacturer / distributor, we ship them out in numeric order number to all clients within 2-3 business days. An email confirmation with tracking number(s) will be automatically sent as soon as your pre-order has been fulfilled & shipped.
The expected availability date for my pre-order was recently changed to a later date — why?
Pre-order release dates & street dates are always subject to change by the manufacturer / distributor, often due to supply chain issues at the factories, international shipping delays, port closures / strikes, customs delays, etc. Expected availability updates are posted to each item's product description, and often listed in our email newsletter blasts as we are made aware of them by the manufacturer / distributor. Be sure to subscribe to our newsletter and whitelist sales@backtothefuture.com so that you do not miss our communciations to you.
I've seen the product I pre-ordered already on Amazon, eBay, and other retailers. Why haven't you shipped mine yet?
Back to the Future™ is an online retailer based in the United States, and collectibles manufacturered overseas often become available much sooner in those countries located geographically closer where the manufacturer is located. Manufacturer shipments to big box retailers like Walmart, Target and Best Buy are also frequently prioritized over smaller online retailers due to their buying power. But rest assured, we will ship your products as soon as we receive our allocation from the manufacturer / distributor.
Can I cancel my pre-order before it ships?
Yes — see our cancellation policy located in the Quick Links section of our site's footer for further details.
